# Okendo: review and real cost

Reviews, loyalty, referrals, quizzes and surveys in one platform, priced by monthly orders.

Verdict: Good, with caveats (6 of 8 checks). Rank 3 of 4 in Product reviews. Developer: Okendo. Listing: https://apps.shopify.com/okendo-reviews

Okendo suits brands that want reviews plus loyalty, quizzes and surveys from one vendor, and that can pay $119 a month once they pass 200 orders [1]. The catch is price: each order band costs more, reaching $499 a month for reviews alone at 10,000 orders [2].

## Monthly cost

| Store size | Plan | Per month | Arithmetic |
|---|---|---|---|
| 300 orders | Growth | $119 | 300 orders is over Essential's 200-order cap, so Growth at $119 a month [1]. |
| 2,000 orders | Power | $299 | 2,000 orders is over Growth's 1,500 cap; Power covers up to 3,500 for $299 a month [1]. |
| 10,000 orders | Advanced | $499 | 10,000 orders falls in the 3,501–10,000 band: $499 a month for Okendo Reviews [2]. |

## Checks

- [x] Free to start: A free plan up to 50 orders a month, and a 14-day free trial on paid plans [1].
- [x] Prices public at every size: Prices are published for every band up to 10,000 orders; only 10,001+ is custom [2].
- [ ] Built for Shopify: The listing does not show the Built for Shopify badge [1].
- [x] Rated 4.7 or higher: Rated 4.8 on the Shopify App Store [1].
- [x] 500+ merchant reviews: 1,427 reviews on the Shopify App Store [1].
- [x] Works with Shopify Flow: Shopify Flow is listed under Works with [1] and in the plan comparison [2].
- [x] You can take your data: Okendo documents exports of reviews, Q&A, customer profiles and loyalty data from Settings > Import/Export [3].
- [ ] Security report named: Okendo says its security program follows SOC 2 criteria, but it names no SOC 2 Type II report or ISO 27001 certificate [4].

## Plans

- Free: Free. Automated review request emails, smart review form, rewards engine, review displays, Google SEO snippets, moderation. Limits: Up to 50 orders/month
- Essential: $19/month. Everything in Free. Limits: Up to 200 orders/month
- Growth: $119/month. AI review summaries and keywords, TikTok Shop integration, Q&A widget. Limits: Up to 1,500 orders/month
- Power: $299/month. Review campaigns, advanced CSS editor, email and SMS integrations, advanced reporting, managed onboarding. Limits: Up to 3,500 orders/month
- Advanced: $499/month. Okendo Reviews for the 3,501 to 10,000 order band. Limits: Up to 10,000 orders/month
- Enterprise: Custom pricing. Okendo Reviews above 10,000 orders a month. Limits: 10,001+ orders/month

## Overview

Okendo bundles five connected apps: Reviews, Loyalty, Surveys, Quizzes and Referrals [1]. The reviews side sends automated requests, collects photo and video reviews with attribute ratings, and shows them with AI summaries and Q&A [1][2].

Reviews can be sent to Google Shopping, Google Seller Ratings, TikTok Shop, Meta Shops and Walmart [2].

## Pricing

Okendo prices reviews by monthly order band [2]. Free covers 50 orders, Essential at $19 covers 200, Growth at $119 covers 1,500 and Power at $299 covers 3,500 [1]. From 3,501 to 10,000 orders, Okendo Reviews is $499 a month, and above that it is custom [2]. The big step is at 200 orders, where the bill goes from $19 to $119 [1].

## Merchants

Okendo is rated 4.8 from 1,427 reviews [1]. Merchants like the modern widgets, Google Shopping sync and hands-on support [1]. Recent low ratings describe slow support after onboarding, an unresolved loyalty bug and metafields that were hard to remove [5].

## Data

You can export reviews, Q&A, customer profiles and loyalty data from Settings > Import/Export; files are emailed to the addresses you set [3]. Okendo hosts data on AWS in the United States, encrypts it at rest and in transit, and runs a third-party penetration test at least once a year [4]. Its security page says the program follows SOC 2 criteria but names no SOC 2 Type II report [4].

## Sources

1. [Okendo: Reviews & Loyalty - Shopify App Store](https://apps.shopify.com/okendo-reviews), Shopify App Store, accessed 2026-10-08
2. [Okendo Pricing: Platform Bundles and Products](https://okendo.io/pricing/), Okendo, accessed 2026-10-08
3. [Exporting data from Okendo](https://support.okendo.io/en/articles/13909417-exporting-data-from-okendo), Okendo Help Center, accessed 2026-10-08
4. [Security](https://okendo.io/security/), Okendo, accessed 2026-10-08
5. [Okendo: Reviews & Loyalty: 1- and 2-star reviews, newest first](https://apps.shopify.com/okendo-reviews/reviews?ratings%5B%5D=1&ratings%5B%5D=2&sort_by=newest), Shopify App Store, accessed 2026-10-08

Canonical: https://app-stack-cost.com/apps/okendo/