Aisles / Help desk and chat / Gorgias
Gorgias review and real cost
Ecommerce help desk with one inbox for email, chat, social, voice and SMS.
Verdict
Shopify stores with several agents that want one inbox priced by ticket volume, not by seat, should look here first. The catch: every ticket over your plan's allowance costs extra, and the AI agent is billed on top per automated interaction.
Install it if
- Stores with several agents, since Basic and higher plans are not priced per seat
- Teams that want Shopify Flow and Shopify order data in the help desk
- Brands that plan to add an AI agent later
Skip it if
- Very small stores that only need a chat widget
- Teams that answer phone calls on mobile
- Merchants who want a flat bill whatever the ticket count
Good
- 300 orders$50Starter
- 2,000 orders$340Basic
- 10,000 orders$900Advanced
Ticket volume drives the bill, not the number of agents; the AI Agent, voice and SMS add to it2.
Public prices, billed monthly, checked October 8, 2026.
The eight checks
Gorgias passes 6: good, with caveats. What each check means.
- Free to start: passedEvery plan has a 7-day free trial1.
- Prices public at every size: passedAll four plans and their overage rates are published, so all three store sizes can be priced1,2.
- Built for Shopify: failedThe listing does not show the Built for Shopify badge1.
- Rated 4.7 or higher: failedRated 4.3 on the Shopify App Store, below 4.71.
- 500+ merchant reviews: passed705 reviews on the Shopify App Store1.
- Works with Shopify Flow: passedShopify Flow is listed under Works with1.
- You can take your data: passedGorgias publishes a REST API with a List tickets endpoint4.
- Security report named: passedGorgias names a SOC 2 Type II certification and shares the report on request3.
Pricing
| Plan | Price | Includes | Limits |
|---|---|---|---|
| Starter | $10/month1,2 | 50 tickets, live chat, up to 3 agents | 50 tickets/month, then $0.40 per ticket; 3 agents |
| Basic | $60/month1,2 | 300 tickets, live chat, unlimited agents on the listing (500 seats on the pricing page) | 300 tickets/month, then $40 per 100 tickets |
| Pro | $360/month1,2 | 2,000 tickets, revenue analytics, 1:1 onboarding | 2,000 tickets/month, then $36 per 100 tickets |
| Advanced | $900/month1,2 | 5,000 tickets, white-glove onboarding | 5,000 tickets/month, then $36 per 100 tickets; the vendor site routes it through sales |
Gorgias charges by ticket volume, not by seat. A small store with 150 tickets pays $50 on Starter: $10 plus $0.40 for each ticket over 501. At 1,000 tickets, Basic with overage comes to $340, and at 5,000 tickets the $900 Advanced plan is cheapest because it includes them all1,2. Turning on the AI Agent adds $0.85 to $1.00 per automated interaction, and voice and SMS cost extra2.
Usage charges: Extra tickets: $0.40 each on Starter, $40 per 100 on Basic, $36 per 100 on Pro and Advanced1,2. AI Agent, if turned on: $1.00 per automated interaction on Starter, $0.90 on Basic and Pro, $0.85 on Advanced2. Voice and SMS are add-ons priced by volume2.. Free trial: 7 days on every plan1.
How we worked out the bill
| Store size | Per month | Arithmetic |
|---|---|---|
| Small, 300 orders | $50 | Starter $10 (50 tickets) + 100 extra tickets × $0.40 = $50; 1 agent fits the 3-seat limit1 |
| Growing, 2,000 orders | $340 | Basic $60 (300 tickets) + 700 extra tickets at $40 per 100 = $340; Starter would cost $390 and Pro $3601,2 |
| Large, 10,000 orders | $900 | Advanced $900 includes 5,000 tickets and enough seats for 10 agents; Pro would cost $360 + 3,000 extra tickets at $36 per 100 = $1,4401,2 |
What it does
Gorgias is a help desk built for online stores. It puts email, live chat, social, voice and SMS in one inbox, with order tracking and multi-store support1. An AI Agent can answer and resolve tickets on its own, and an AI shopping assistant recommends products in chat1.
Gorgias has been on the Shopify App Store since March 2017. It works with Shopify Flow, Klaviyo, Recharge, Yotpo, Attentive and Aircall1.
- Unified inbox for email, live chat, social, voice and SMS1.
- AI Agent that resolves tickets end to end, and an AI shopping assistant that recommends products1.
- Macros, auto-assign, rule-based triggers, spam detection and AI summaries1.
- Order tracking and multi-store support1.
- Help center, contact form and FAQs for self-service1.
- Support analytics on every plan; revenue attribution from Pro2.
What merchants say
Gorgias is rated 4.3 from 705 reviews: 82% five-star and 10% one-star1. Recent praise centres on the AI Agent taking routine tickets and on hands-on account managers5. Recent complaints cite a glitchy mobile app, voice that only works fully on a desktop, billed spam voicemails, slow support replies and an unpopular interface update5.
Complaints worth knowing
- Recent low ratings mention a glitchy mobile app, voice calls that need a desktop, and charges for spam voicemails5.
- Several recent one-star reviews complain about slow support replies and a redesigned interface5.
- 10% of all ratings on the listing are one star1.
What the developer claims
Numbers the developer publishes about itself. We have not verified them.
Your data
Gorgias holds a SOC 2 Type II certification and shares the report on request; it also offers a HIPAA compliance report3. It runs on Google Cloud Platform with continuous encrypted backups, and app data travels only over HTTPS3. To leave, you can pull your tickets through the public REST API4. SAML single sign-on and audit logs come with the custom plan2.
App languages: English. Works with: Checkout, Shopify Flow, Shopify Admin, Aircall, Attentive, Klaviyo, Recharge, Yotpo. On the App Store since: March 1, 2017.
Other help desk apps
Sources
- Gorgias: AI, Helpdesk & Chat - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
- Gorgias Pricing, Gorgias. Accessed October 8, 2026.
- Security, Gorgias. Accessed October 8, 2026.
- List tickets - API reference, Gorgias Developers. Accessed October 8, 2026.
- Gorgias: AI, Helpdesk & Chat reviews, Shopify App Store. Accessed October 8, 2026.
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