Aisles / Tracking and shipping / AfterShip
AfterShip review and real cost
Branded order tracking pages and shipment emails and SMS across 1,100+ carriers.
Verdict
Stores shipping up to 5,000 orders a month that want a branded tracking page with email and SMS updates should install it; Essentials covers 300 orders for $23 a month2. The catch is the bill: every shipment counts toward a quota, CSV export needs Premium, and above 5,000 shipments a month every plan is priced by quote2,4.
Install it if
- Stores shipping up to about 5,000 orders a month that want tracking on their own branded page
- Teams that use Klaviyo, Gorgias or Zendesk and want shipment events in them
- Stores that want Shopify Flow automations on delivery events
Skip it if
- Stores above 5,000 shipments a month that want a self-serve price
- Merchants who need CSV exports on the cheapest paid plan
- Stores that only want to pay when shoppers open the tracking page
Good
- A free plan tracks 50 shipments a month, and paid plans start at $11 a month1.
- Essentials already includes a branded tracking page with your logo and email and SMS notifications2.
- Built for Shopify, and listed as working with Shopify Flow, Klaviyo, Gorgias, Zendesk and ShipStation1.
- Names both a SOC 2 Type II report and ISO 27001 certification3.
- 300 orders$23Essentials (300 shipments)
- 2,000 orders$109Essentials (2,000 shipments)
- 10,000 ordersQUOTEEnterprise (quote)
The bill follows shipments tracked each month, at one shipment per order, with a per-shipment charge once you pass your tier2.
Public prices, billed monthly, checked October 8, 2026.
The eight checks
AfterShip passes 6: good, with caveats. What each check means.
- Free to start: passedA free plan covers 50 shipments a month, and paid plans have a 7-day trial1.
- Prices public at every size: failedPrices are public up to 5,000 shipments a month, but every plan shows Custom pricing at 7,000 and above, so 10,000 orders needs a quote2.
- Built for Shopify: passedThe listing shows the Built for Shopify badge1.
- Rated 4.7 or higher: failedRated 4.6, below the 4.7 bar1.
- 500+ merchant reviews: passedThe listing has 1,502 reviews1.
- Works with Shopify Flow: passedShopify Flow is listed under Works with1.
- You can take your data: passedAfterShip documents CSV or Excel export of shipment data, on Premium and Enterprise plans4.
- Security report named: passedAfterShip names a SOC 2 Type II report and ISO 27001 certification3.
Pricing
| Plan | Price | Includes | Limits |
|---|---|---|---|
| Free | Free1 | 1,100+ carriers, service-level tracking updates, tracking dashboard, branded tracking page, carrier delivery estimates | 50 shipments/month |
| Essentials | $11/month1,2 | Branded tracking page with your logo and colours, automatic carrier detection, email and SMS notifications, tracking dashboard and reports | Tiers billed monthly: 100 shipments $11, 300 $23, 500 $35, 1,000 $59, 2,000 $109, 3,000 $159, 5,000 $239; $0.08 per extra shipment |
| Premium | $70/month1,2 | Everything in Essentials plus custom domain, AI delivery estimates and product recommendations, full analytics, API and webhooks, order edits | Tiers billed monthly: 500 shipments $70, 1,000 $118, 2,000 $239, 3,000 $359, 5,000 $579; $0.12 per extra shipment |
| Enterprise | Custom2 | For enterprises; contact sales | Quote only; every plan shows custom pricing from 7,000 shipments a month |
AfterShip charges by shipments tracked each month. Essentials starts at $11 for 100 shipments and steps up to $23 for 300, $109 for 2,000 and $239 for 5,0002. Premium starts at $70 for 500 shipments2. Go over your tier and each extra shipment costs $0.08 on Essentials or $0.12 on Premium1. From 7,000 shipments a month, every plan moves to custom pricing2. Annual billing saves 18%2.
Usage charges: Extra shipments over the plan quota cost $0.08 each on Essentials and $0.12 each on Premium1,2.. Free trial: 7 days on Essentials and Premium; Free plan for 50 shipments a month1.
How we worked out the bill
| Store size | Per month | Arithmetic |
|---|---|---|
| Small, 300 orders | $23 | Essentials 300-shipment tier, $23 a month billed monthly2. Cheaper than the 100-shipment tier with extras: $11 + 200 × $0.08 = $27. |
| Growing, 2,000 orders | $109 | Essentials 2,000-shipment tier, $109 a month billed monthly2. The 1,000 tier plus extras would be $59 + 1,000 × $0.08 = $139. |
| Large, 10,000 orders | Quote | At 7,000 shipments a month and above, every plan shows Custom pricing, so 10,000 orders needs a quote2. For scale, the 5,000-shipment Essentials tier plus 5,000 extras would be $239 + 5,000 × $0.08 = $639. |
What it does
AfterShip Order Tracking gives your store a branded tracking page and sends shipment updates by email and SMS1. It tracks 1,100+ carriers, flags shipping exceptions in a dashboard and can show AI-powered delivery estimates on product and checkout pages1.
The app has been on the Shopify App Store since May 2012 and carries the Built for Shopify badge1. It works with Shopify Flow, Klaviyo, Gorgias, Zendesk, Attentive and ShipStation1.
- Branded tracking page and order lookup page, on your own domain with Premium1,2.
- Automated email and SMS shipment notifications1.
- Tracking across 1,100+ carriers with automatic carrier detection1,2.
- AI-powered estimated delivery dates and product recommendations on Premium1.
- Shipment dashboard and analytics on status and on-time performance1.
- API and webhooks on Premium1.
What merchants say
The app is rated 4.6 from 1,502 reviews; 85% are five stars and 7% are one star1. Merchants praise fast support over live chat and Zoom, the branded tracking page and the Klaviyo and Judge.me integrations1. Recent complaints focus on billing: one store says overage charges kept running until its renewal date and that cancelling needed a manager5. Another says support closed its bug report without a fix5.
Complaints worth knowing
- A September 2026 review reports overage charges piling up past the plan quota and a cancellation that needed a manager over live chat; AfterShip replied and offered to review the charges5.
- Another September 2026 review reports bugs in customer emails and a support chat closed without a fix5.
- A June 2026 review says Royal Mail tracking needs the Premium or Enterprise plan1.
What the developer claims
Numbers the developer publishes about itself. We have not verified them.
- AfterShip says its AI estimated-delivery widget on product and checkout pages reduces purchase hesitation1.
Your data
AfterShip names a SOC 2 Type II report and ISO 27001 certification, and says it complies with GDPR3. Its services run on Google Cloud and Amazon Web Services in the United States3. You can export shipment data as CSV or Excel from the Shipments dashboard, but the help centre lists this for Premium and Enterprise plans4.
App languages: English, German, French, Spanish, Italian. Works with: Checkout, Customer accounts, Shopify Flow, Shopify Admin, Attentive, Gorgias, Klaviyo, Loox, Shipstation, Zendesk. On the App Store since: May 9, 2012.
Other tracking and shipping apps
| App | Checks | 300 orders | 2,000 orders | 10,000 orders |
|---|---|---|---|---|
| 8/8 checks passed | $16 | $59 | $215 | |
| 4/8 checks passed | $39.99 | $119.99 | $449.99 |
Sources
- AfterShip Order Tracking - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
- Pricing & Plans - AfterShip Tracking, AfterShip. Accessed October 8, 2026.
- AfterShip Trust Centre, AfterShip. Accessed October 8, 2026.
- Guide to Export Shipments Data, AfterShip Help Center. Accessed October 8, 2026.
- AfterShip Order Tracking reviews, newest first - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
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