Aisles / Tracking and shipping / CWILL (ParcelPanel)
CWILL (ParcelPanel) review and real cost
Branded order tracking page, shipping notifications and delivery estimates, priced by orders tracked.
ParcelPanel now runs as CWILL Order Tracking; the listing describes it as formerly ParcelPanel & ParcelWILL1.
Verdict
Most stores that want a cheap branded tracking page with shipping notifications should start here: it costs $16 a month at 300 orders and $59 at 2,0001,2. The catch is that notifications need a paid plan, CSV export and the API start at Professional, and recent reviews from merchants moved over from TrackingMore report a bumpy switch1,6.
Install it if
- Stores of any size that want low-cost tracking with a branded page on their own domain
- Cross-border and dropshipping stores that want carrier origin details hidden
- Stores that want Shopify Flow and Klaviyo to act on tracking events
Skip it if
- Stores that want shipping notifications on the free plan
- Merchants who want a single long-standing brand and stable app name
Good
- 300 orders$16Essential (200 orders)
- 2,000 orders$59Professional (2,000 orders)
- 10,000 orders$215Professional (10,000 orders)
The bill follows orders tracked each month, with $0.05 for each order over your tier1,2.
Public prices, billed monthly, checked October 8, 2026.
The eight checks
CWILL (ParcelPanel) passes 8: easy pick. What each check means.
- Free to start: passedA free plan covers 20 orders a month, and paid plans have a 7-day trial1.
- Prices public at every size: passedMonthly prices for every order tier up to 50,000 orders are published, so all three store sizes can be priced2.
- Built for Shopify: passedThe listing shows the Built for Shopify badge1.
- Rated 4.7 or higher: passedRated 5.0 on the Shopify App Store1.
- 500+ merchant reviews: passedThe listing has 3,171 reviews1.
- Works with Shopify Flow: passedShopify Flow is listed under Works with1.
- You can take your data: passedProfessional includes CSV and PDF export plus API and webhooks, and CWILL publishes API docs1,5.
- Security report named: passedCWILL's trust center lists a SOC 2 Type II attestation by an independent audit firm4.
Pricing
| Plan | Price | Includes | Limits |
|---|---|---|---|
| Free | Free1,2 | 1,600+ carriers, real-time sync and tracking, branded and localized tracking page, shipment dashboard, dropshipping mode, basic analytics | 20 orders/month; tracking stops once the credits are used |
| Essential | $11/month1,2 | Shipping notifications, custom shipment status, post-purchase delivery estimates, AI product recommendations, shipping protection, discount upsells, advanced analytics | Tiers billed monthly: 200 orders $11, 500 $23, 1,000 $35; $0.05 per extra order |
| Professional | $59/month1,2 | Auto-translated tracking, CSV and PDF export, pre-purchase delivery estimates, Klaviyo, PayPal and Gorgias integrations, API and webhooks, no CWILL branding | Tiers billed monthly: 2,000 orders $59, 5,000 $119, 10,000 $215, 15,000 $311, 20,000 $395; $0.05 per extra order |
| Enterprise | $479/month1,2 | Dedicated tracking channel, custom integrations, onboarding and customer success managers, priority support | Tiers billed monthly: 25,000 orders $479, 30,000 $551, 40,000 $707, 50,000 $851; $0.05 per extra order |
Pricing follows orders tracked each month. The Free plan covers 20 orders and then stops tracking2. Essential costs $11 for 200 orders, Professional $59 for 2,000 and Enterprise $479 for 25,0001. Each plan has higher tiers, such as Professional at $215 for 10,000 orders, and extra orders cost $0.05 each1,2. A 300-order store pays about $16 a month, a 2,000-order store $59 and a 10,000-order store $2151,2. Annual billing saves up to 20%2.
Usage charges: $0.05 per order over the plan quota on paid plans; you can change the spending limit at any time1,2.. Free trial: 7 days on Essential, Professional and Enterprise1.
How we worked out the bill
| Store size | Per month | Arithmetic |
|---|---|---|
| Small, 300 orders | $16 | Essential $11 for 200 orders + 100 extra orders × $0.05 = $16 a month1. The 500-order tier would cost $232. |
| Growing, 2,000 orders | $59 | Professional 2,000-order tier, flat $59 a month billed monthly2. Essential at 1,000 orders plus extras would be $35 + 1,000 × $0.05 = $85. |
| Large, 10,000 orders | $215 | Professional 10,000-order tier, flat $215 a month billed monthly2. The 5,000 tier plus extras would be $119 + 5,000 × $0.05 = $369. |
What it does
CWILL Order Tracking, formerly ParcelPanel, syncs your orders and tracks them to the last mile across 1,600+ carriers1. Shoppers get a branded, localized tracking page on your own domain, and paid plans add shipping notifications, delivery estimates and product upsells on that page1.
The app launched in January 2019 and carries the Built for Shopify badge1. It works with Shopify Flow, Klaviyo, Gorgias, Judge.me, PageFly and PayPal1.
- Real-time tracking across 1,600+ carriers1,3.
- Branded, localized tracking page under your own domain1.
- Automatic shipping notifications on tracking events, from Essential up1.
- Product recommendations and discount upsells on the tracking page1.
- Dropshipping mode that hides Chinese origin details for cross-border stores1.
- Analytics on carrier performance and delivery times1.
What merchants say
The app is rated 5.0 from 3,171 reviews, with 97% at five stars1. Merchants praise quick live chat support, easy setup and migration, and the branded tracking page with upsells1. Recent negative reviews come from merchants moved over from TrackingMore, who report billing overlap and unclear migration answers1,6.
Complaints worth knowing
- A September 2026 review from a merchant moved over from TrackingMore says a promised 30 free days became three because of overlapping billing; the merchant later said CWILL's team helped resolve the issue1.
- An October 2026 review says support gave contradictory answers during the move from TrackingMore to CWILL, and the merchant left6.
What the developer claims
Numbers the developer publishes about itself. We have not verified them.
Your data
CWILL's trust center lists a SOC 2 Type II attestation and marks GDPR as work in progress4. Its cloud host is Amazon Web Services in the United States4. Professional adds CSV and PDF export plus API and webhooks, and CWILL publishes developer docs for its tracking API1,5.
App languages: German, English, Spanish, French, Chinese (Simplified), Italian, Chinese (Traditional), Swedish, Dutch, Portuguese (Brazil), Czech, Danish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Thai, Turkish, Portuguese (Portugal), Norwegian. Works with: Checkout, Customer accounts, Shopify Flow, Shopify Admin, Gorgias, Headless, Judge.me, Klaviyo, PageFly, PayPal. On the App Store since: January 25, 2019.
Other tracking and shipping apps
| App | Checks | 300 orders | 2,000 orders | 10,000 orders |
|---|---|---|---|---|
| 6/8 checks passed | $23 | $109 | Quote | |
| 4/8 checks passed | $39.99 | $119.99 | $449.99 |
Sources
- CWILL Order Tracking - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
- CWILL Order Tracking Pricing & Plans, CWILL. Accessed October 8, 2026.
- CWILL Order Tracking, CWILL. Accessed October 8, 2026.
- CWILL Trust Center, CWILL. Accessed October 8, 2026.
- CWILL APIs and webhooks, CWILL. Accessed October 8, 2026.
- CWILL Order Tracking reviews, newest first - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
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