Aisles / Returns and exchanges / Loop
Loop review and real cost
Returns and exchanges portal with instant exchanges, bonus credit and fraud rules.
Verdict
Mid-size and larger brands that want exchanges, fraud rules and Shopify Flow in one returns tool are the fit. The catch: paid plans start at $155 a month, and the price for bigger stores is set in a contract.
Install it if
- Brands with steady return volume that want to turn refunds into exchanges
- Stores that take returns in person through Shopify POS
- Teams that automate with Shopify Flow
Skip it if
- Small stores with a handful of returns a month
- Merchants who want a published price at every volume
- Stores that want to try the app before an onboarding call
Good
The eight checks
Loop passes 4: read the fine print. What each check means.
- Free to start: passedThe listing offers a free plan, Checkout+, funded by shoppers who opt in at checkout1,7.
- Prices public at every size: failedOnly starting prices are published; prices at higher volumes are set in a contract2,3.
- Built for Shopify: failedThe listing does not show the Built for Shopify badge1.
- Rated 4.7 or higher: failedRated 4.6 on the Shopify App Store, below 4.71.
- 500+ merchant reviews: failed445 reviews, short of 5001.
- Works with Shopify Flow: passedShopify Flow is listed under Works with1.
- You can take your data: passedLoop's public API returns a detailed list of returns, and its docs show how to turn it into a CSV report5.
- Security report named: passedLoop's trust centre lists a 2025 SOC 2 Type 2 report4.
Pricing
| Plan | Price | Includes | Limits |
|---|---|---|---|
| Checkout+ | Free1,2,7 | Returns software, US and Canada domestic return labels, Return Bars, package protection | Funded by a fee shoppers choose to pay at checkout |
| Essential | From $155/month1,2,3 | Unlimited destinations, automated return policies, carrier rate shopping, workflows | Starting price; volume limits set in your order form |
| Advanced | From $340/month1,2,3 | Essential plus Shop Now, instant exchange, bonus credit, fraud prevention | Starting price; volume limits set in your order form |
Loop publishes only starting prices: Essential from $155 a month, and Advanced, with instant exchanges and fraud tools, from $3401,2. Its terms tie each plan to a volume set in the merchant's order form; going over moves you up a tier or adds overage fees3. A small store can expect about $155, but growing and large stores need a quote2,3. The free Checkout+ plan lets shoppers pay a small fee at checkout for free returns, and that money offsets Loop's software and shipping costs7.
Usage charges: None listed on the Shopify listing1. Loop's terms say usage above the volume in your order form moves you to a higher tier or adds overage fees3.. Free trial: None; the listing offers the free Checkout+ plan instead1.
How we worked out the bill
| Store size | Per month | Arithmetic |
|---|---|---|
| Small, 300 orders | $155 | Essential at its $155 starting price1,2; the free Checkout+ plan is paid for by shoppers who opt in at checkout, so it is not counted7 |
| Growing, 2,000 orders | Quote | Essential starts at $155, but Loop sets volume tiers in each merchant's contract and does not publish the price for 2,000 orders and 200 returns a month2,3,8 |
| Large, 10,000 orders | Quote | Contract pricing; Loop does not publish the price for 10,000 orders and 1,000 returns a month2,3,8 |
What it does
Loop runs returns and exchanges from a self-serve portal. It nudges shoppers toward exchanges with Shop Now, instant exchanges and bonus credit, and uses workflows, rules and blocklists against return fraud1. It also offers order tracking, at-home pickup and Loop POS for in-store returns1,2.
Loop has been on the Shopify App Store since May 2021 and works with Shopify Flow, Shopify POS, Klaviyo, Gorgias and NetSuite1.
- Self-serve returns portal with automated policies, workflows and carrier rate shopping1,2.
- Exchanges that keep revenue: Shop Now, instant exchange and bonus credit1.
- Fraud prevention with workflows, custom rules and blocklists1.
- At-home pickup, printerless returns and box-free options1,2.
- Order tracking and returns analytics1.
- Loop POS for in-store returns2.
What merchants say
Loop is rated 4.6 from 445 reviews: 88% five-star and 7% one-star1. Recent praise is mostly about responsive, named support staff and smooth onboarding6. Recent complaints describe login and password-reset failures, slow or missing replies, mandatory onboarding calls and trouble cancelling6.
Complaints worth knowing
- Recent one-star reviews report login and password-reset failures and slow replies from support6.
- Several reviews say onboarding is mandatory or slow before the app can be used6.
- One review says the account is hard to cancel6.
What the developer claims
Numbers the developer publishes about itself. We have not verified them.
Your data
Loop's trust centre lists a 2025 SOC 2 Type 2 report and a PCI-DSS attestation, and names AWS in US-West for hosting4. Loop says stored data is AES-256 encrypted at rest9. To take data out, the public API returns a detailed list of returns for any date range, which you can turn into a CSV file5. Plan pricing sits in your signed contract, not in the Loop admin8.
App languages: English. Works with: Checkout, Customer accounts, Shopify POS, Shopify Flow, Shopify Admin, Attentive, Global-E, Gorgias, Klaviyo, NetSuite, ShipHero. On the App Store since: May 27, 2021.
Other returns apps
| App | Checks | 300 orders | 2,000 orders | 10,000 orders |
|---|---|---|---|---|
| 7/8 checks passed | $24 | $109 | Quote | |
| 5/8 checks passed | $147 | $259.50 | $927 |
Sources
- Loop Returns & Exchanges - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
- Pricing, Loop. Accessed October 8, 2026.
- Terms of Service, Loop. Accessed October 8, 2026.
- Loop Returns Trust Center, Loop (hosted by Vanta). Accessed October 8, 2026.
- Generate Return Details Report, Loop Returns Documentation. Accessed October 8, 2026.
- Loop Returns & Exchanges reviews, Shopify App Store. Accessed October 8, 2026.
- Checkout+, Loop. Accessed October 8, 2026.
- Billing and Invoices FAQ, Loop Help Center. Accessed October 8, 2026.
- Security, Loop. Accessed October 8, 2026.
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